Ivory Upended
Frequently asked questions
Beauty appointments, professional accounts and shopping — the essentials.
How do I book a beauty service?
Browse Discover, choose a service and select the available appointment details. You can browse without an account; sign in before confirming your request. Complete your name, address and profile photo, and confirm your address before booking.
Can I sign up with Google?
Customers can use Google or email. Professionals register with email and provide their business details so their professional profile can be reviewed.
How do I find professionals near me?
Allow location access or save an address from your account. When location pins are available, nearby approved listings are shown nearest first within 25 km. You can decline permission and keep browsing.
Are home visits available?
Some professionals offer home-service appointments. Choose Home visits in Discover and check the service's available appointment options.
Is a booking request automatically confirmed?
No. A submitted request appears in your bookings. The professional can confirm or decline it; check the booking status before treating your appointment as confirmed.
What is the service fee?
An Ivory Upended service fee of 10% of the service price is included in the booking total shown before confirmation. The app does not currently collect payments or hold funds.
How can I change or cancel a booking?
Review the booking in My bookings and any available actions. Agree changes and cancellation arrangements with the professional before your appointment. There is currently no automatic refund or payment settlement service in the app.
How do professionals join?
Select the professional registration option, sign up with email and complete your business information. Your profile and listings must be approved before customers can book them.
Where do product purchases happen?
Shop on Shopify takes you to the product in our existing store. Product prices shown here are a catalogue snapshot; final price, stock, delivery and returns are confirmed by the Shopify store.
Are Arclio and Sevexa available yet?
Not yet. Their voice and customer-service connections are being prepared. Live voice sessions, support calls and premium purchases are not currently available.
